Products

Frequently asked questions

We take pride in the craftsmanship of our pieces, and we want you to love them as much as we do. Our return policy applies exclusively to purchases made through online and returned within 7 days of receiving your order.

To be eligible for a return, each item must remain in its original, pristine condition, with the packaging and tags, carefully intact.

Every return will undergo a final quality inspection to ensure it meets our standards before your request is approved.

Kindly note that items not meeting these requirements cannot be accepted and will be returned to you at your expense.

All orders within the Philippines,standard shipping is FREE OF CHARGE

Delivery Timelines

Metro Manila: 3–7 business days
Provincial Areas: 7–14 business days

Same-Day Delivery (Metro Manila Only)

For same-day delivery requests, customers will shoulder the courier fee and must arrange pick-up through their preferred third-party service. Once the item has been handed over, AT Co. is not responsible for any delays, loss, or damage during transit.

Same-day delivery is available Monday to Friday, 8:00 AM–4:00 PM, excluding weekends and holidays. To request, please send your confirmed order number via direct message to our official Instagram @atco.ph

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

How to Order

Browse our collection and select your desired item.
Choose the color or variation (if applicable), then click Add to Cart or Shop Now.
Proceed to checkout and enter your delivery details.
Confirm your order — you’ll receive a confirmation email with your order number.

How to Pay

We currently accept the following payment methods:

Bank Deposit / Bank Transfer – details provided at checkout.
GCash

All payments must be made in Philippine Peso (PHP). For bank deposits, please use your order number as reference when completing the payment.

How to Track My Package

Once your order has been shipped, you will receive an email notification with your tracking details.

For standard shipping, you may track directly with our courier partner using the tracking number provided.
For same-day delivery (Metro Manila), tracking will depend on the third-party courier booked by the client.

If you have any concerns, feel free to message us on Instagram @atco.ph or via email at contact@atcoph.com

Our customer support team is available Mondays to Saturdays, 8:00 AM – 4:00 PM.

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